In our shop, under every product, you can see the expected delivery date. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, delivery should not take longer than 3-4 working days for small items and 7-9 working days for large items. Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you, you can contact our customer support at 020 3318 8222 or Write us to receive updates on your order.

Shipping is free (curbside for large items; home for small) to any place in the UK mainland excluding: certain parts of Scotland, Channel Islands and Ireland. For those areas, there may be an additional delivery charge. Please contact customer service for more information.

To see the map of free delivery locations, please go here.

Small items up to 30 kg will be delivered to your door free of charge. Delivery of items over 30 kg can be made to the room of your choice for an additional surcharge, although deliveries above the first floor are dependent on access to a lift. The room of choice must be accessible by regular stairs. You can also purchase assembly and old furniture disposal services. Please note that the assembly excludes electrical, plumbing, and wall/ceiling mounting services. These options cannot be added after the product has been already dispatched.

The cost of these services can be viewed on our product pages or in the checkout process. Keep in mind that they may not be offered in certain locations. To learn more about our delivery services, please see here.

Small items up to 30 kg will be delivered to your door free of charge.

Delivery of items over 30 kg can be made to the room of your choice for an additional surcharge, although deliveries above the first floor are dependent on access to a lift. The room of choice must be accessible by regular stairs.

The cost can be viewed on the product page or in the checkout. You can learn more about this option here, or contact customer service about the need for the additional service at 020 3318 8222 or Write us. This option cannot be added after the product has been already dispatched.

This option is available with the "Home Delivery: Room of Choice" delivery option for an extra surcharge. The cost of this service can be viewed on the product page or in the checkout. You can learn more about this here, or contact us directly at 020 3318 8222 or Write us. This option cannot be added after the product has already been dispatched.

Please note that the original packaging is necessary if you'd like to benefit from our free return policy or if there are any issues with the product and a complaint has to be made. We recommend that you keep the boxes until it is confirmed that the product is intact and you do not have the desire to return it.

Assembly service is available for an extra surcharge. We'll deliver and assemble products in your chosen room (accessible by regular stairs). Assembly excludes electrical, plumbing, and wall/ceiling mounting services. The cost can be viewed on the product page or in the checkout. Keep in mind that this service is unavailable in certain locations.

You can learn more about this here, or contact customer service about the need for the additional service at 020 3318 8222 or Write us. This option cannot be added after the product has been already dispatched.

We're currently working on including this service into our offer, however, it's not yet available.

Unfortunately, order collection from our warehouse is not possible, but for the convenience of our customers, we offer a specialized, free delivery to the address indicated by the customer.

Our shop is currently present in most European countries. If you would like to have your products delivered to a specific country, we recommend to purchase on that local website.

To see all of your local pages please go to: Beliani.com.

When placing an order you can select a later dispatch time free of charge. It means that you will not get your product before the specified date, however, we are not able to book a specific time window. Please keep in mind that the chosen date is an estimate and we can't guarantee it.

Depending on availability, your order may be split into several shipments. Please check the "Dispatch Information" email to make sure that all items have been sent at the same time. You can additionally check the status of your order in My Orders section.

If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you, you can contact our Customer Service at 020 3318 8222 or Write us to receive updates on your order.

There are at least 5 ways to shop at Beliani: online, through live chat on our website, email, phone or Facebook chat

1. To buy online, go to beliani.co.uk

Add all your selected products to the basket. To see the selected products, click on the basket option visible in the pop-up or upper right corner of the page. To finalise your purchase, go to the checkout.

Log in, with the following options:

• - to an existing account
• - with Google
• - with Facebook
• - with PayPal

If you are a new user, you can also create an account or buy as a Guest. You will then be asked to provide your billing and shipping addresses. We will also need your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment method, to learn more about available options, click here. Proceeding forward, you need to specify your required delivery methods and services, to learn more about available options, click here.

Then please confirm that you agree to our Terms & Conditions and specify if you would like to receive our special offers in your inbox. You can then place your order.

2. To place your order through the live chat just please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

3. You can also Write us. Please list the products you would like to purchase, your billing and shipping addresses, and your phone number so our Customer Service or carriers can contact you if needed.

4. Another option is to place your order by phone at 020 3318 8222. Please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

5. It's also possible to place an order at our Facebook. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, and your billing and shipping addresses. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section. There, you can find all the information about your orders and the invoices.

In our shop, under every product, you can see the expected delivery date. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, delivery should not take longer than 3-4 working days for small items and 7-9 working days for large items. Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you, you can contact our customer support at 020 3318 8222 or Write us to receive updates on your order.

If you wish to change your address before it is shipped, please go here and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification email confirming the change. If this option is unavailable to you or you would like to change the products in your order, please contact our Customer Service at 020 3318 8222 or Write us.

If your order has not yet been prepared for shipment, you can cancel it from your My Orders section. This page is only visible to logged-in customers. After selecting your order, you will find the "Delete the order" option at the bottom of the page. Select the applicable cancellation reason and confirm your choice. The order cancellation will be confirmed by email along with the information about the date of return of your funds.

If this option is unavailable for you, please contact our Customer Service at 020 3318 8222 or Write us and you will receive further instructions.

As soon as your order is shipped you will receive the "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you, you can contact our Customer Service at 020 3318 8222 or Write us to receive updates on your order.

You can also find all the information about previous and ongoing orders in your customer account.

In our shop, under every product, you can see an "Expected delivery date". Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, and delivery should not take longer than 3-5 working days. Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you, you can contact our Customer Service at 020 3318 8222 or Write us to receive updates on your order.

Creating an account takes just a few seconds! Simply click "Log In" at the top of the page, select "Register", and enter your email address and password. Once your account is created, you can easily track and manage your orders in one place under My Account. If previous orders were placed as a guest, they will also appear in your order history once the account is created.

To recover your password, click "Log In" at the top of the page and then select "Forgot your password?". Enter your email address and click "Send password". A message with instructions to reset your password will be sent to the provided email address. You can also update your contact details and password at any time directly in your customer panel.

You can update your email address, delivery information and password here or by contacting our Customer service team at 020 3318 8222 or Write us.

To learn more about our privacy policy, please go here.

You can find our full terms and conditions here.

If you want to delete your customer account, please contact our Customer Service at 020 3318 8222 or Write us.

To close the account all orders must be completed, there may be no shipment in process, open amounts due or ongoing complaints. To solve any of those issues, please contact Customer Service.

You can choose from several most popular and safest payment options in the market, such as:

• - Credit/Debit card
• - PayPal
• - Klarna
• - Apple Pay
• - Google Pay

To learn more about our payment options, please go here.

We're currently working on including this service into our offer, however, it's not yet available.

Add your product(s) to the cart. After you've added your desired product(s) to the basket, go to checkout and enter the voucher code at the last step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you forgot to apply it in the checkout and already placed your order, please contact our Customer Service at 020 3318 8222 or Write us.

If you're shown the following message at the checkout: "Option not available. Unfortunately, this option is not available. Please choose a different payment method." It means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not.

If you require further assistance, please contact Klarna's Customer Service via Live Chat by logging into the Klarna app/account or call them directly. You can find their contact details here.

Please contact our customer service team directly at 020 3318 8222 or Write us. Our team will make the required changes to your order for you. To speed up the process, please have your order number ready.

To learn more about this payment option, here or visit Klarna page.

If your payment does not go through, please make sure that:

• - there is no technical issue with the payment provider you're trying to use
• - you have sufficient funds to make the purchase
• - the details entered (name, billing address, country) match the details on your card
• - you've entered the correct CVC code
• - your card has not expired
• - you're not using an anonymous proxy to access the Internet

If the payment cannot be made, you should contact your bank or payment provider for more information about why your payment was rejected.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration here. You can also subscribe by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". You will have to confirm your subscription by clicking "Confirm" in the email received from us.

Unfortunately, we're not able to change any elements of the design of our products. However, the majority of our products are available in multiple colours and/or fabric versions.

Our standard warranty period is 24 months. In the case that during the warranty a material or fabrication defect occurs, we will provide you with a suitable solution.

The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

You can learn more about our warranty policy here.

To offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer our products at such attractive prices.

If you want to make sure that your product is currently available in stock, please check the "Available" section found on each product page, below the "Add to basket" button. When you place the order, you will also get the availability confirmation in the "order confirmation" email.

We strive to offer the best quality of our products, however, they are not recommended for commercial use.

Return of unused items is free up to 14 days from the delivery date, from any place in the UK mainland, excluding northern parts of Scotland (Highlands and Scottish Isles) and Ireland. For those areas, the return cost has to be covered by the customer. To qualify for the free return policy, the items must be returned in their original packaging. Business customers are responsible for the cost of return shipping. Bathtubs, hot tubs and jacuzzis are excluded from free returns.

Please check all the details about exceptions of free returns in our Terms & Conditions.

You can return items up to 365 days, with some exceptions applied.

Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products. Orders shipped to Northern parts of Scotland- Highlands and Scottish Isles, Channel Island, and Northern Ireland are also excluded from free return policy. Business customers are responsible for the cost of return shipping as well.

After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.co.uk within 360 days. After 14 days, returns of bathtubs, whirlpools, hot tubs, custom-made products, installed or used products and items with original packaging missing, will not be accepted.

If you notice a problem with a product during use, you can submit a complaint through your profile in the "My Orders" section, available only to logged-in customers.

After finding the order, click "Report a Problem", select the products, indicate the reason for the complaint, briefly describe the issue, and submit your request. Our Customer Service team will contact you within 2 business days and provide further instructions.

It is recommended to include photos of the products or a video showing the issue, as this will help speed up the process. If you have the original packaging, please keep it until the issue is resolved.

I received the wrong product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the received products, packaging, and barcodes.

I received a damaged product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the damaged products and their packaging.

I received an incomplete product. What should I do?
Please provide the following when submitting your complaint:

• - Indicate the missing part using the assembly instructions (if available).
• - The article numbers of the items received, as printed on the cartons.
• - Photos of the products and packaging.

I only received part of my order. What should I do?
Your order may be split into several shipments depending on product availability. Please check the "Shipping Information" email to confirm that all products have been sent.

If not all products have arrived, please provide the following:

• - Select the missing products, indicate the reason for the complaint, and briefly describe the issue.
• - If all cartons have arrived but a single item is missing, use the assembly instructions (if available) to describe the missing part and include photos of the products and packaging.
• - If an entire box is missing, provide the article numbers from the received boxes and include photos of the products and packaging.

I want to submit a complaint but don't have an account. What should I do?
Please register an account first. Once registered, you can report a complaint from your profile in the My Orders tab. This page is only visible to logged-in customers. After finding your order in the list, click the "Report a Problem" button.

Please attach the required photos or videos clearly showing the issue, as well as images of the packaging, as this will help speed up the process.

You can report a return from your My Orders section. This page is only visible to logged in customers. After selecting your order, you will find the "Return a product" button on the bottom of the page. Choose the items and the return reason, describe it in a few words and submit your claim. Our customer support will get back to you with further instructions within 2 business days.

Alternatively, please contact our customer support at 020 3318 8222 or Write us, make sure you can provide your order number. It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

To learn more about our return policies, please go to Returns.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.