Hi, What is your returns policy if the item is delivered but then we find it has been damaged during transit? The reason I ask is because the subsequent returns/replacement process could be very time consuming and stressful when purchasing online. Will you collect and replace the item?

It is advised to check the product in the moment of delivery. If out of any reasons it is not possible to check the product, you should have the delivery confirmation paper printed twice and mark that the product was damaged. Then you should inform us of any damages within 24 hours. We will collect the packed item, prepared at the curb side. After the item reaches our warehouse we can either repair, replace or refund the product.

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Do you provide material swatches/samples so that we can view this before we buy? Thanks

Unfortunately we do not provide samples, you would have to decide based on pictures.

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